Where Do You Go When You Need Care?

Where Do You Go When You Need Care?

This article is intended for members enrolled in an individual health insurance plan.

The beginning of a new year is the perfect time to make a plan. You may not know what kind of care you’ll need or when you’ll need it, but you can find out now where to go for different types of care. Then when an issue comes up, you’ll know how to choose the most appropriate place for care that meets your needs.

Use the charts below to help you decide. They show average costs and wait times, as well as typical health issues, like skin problems, sore throat, sinus pain and flu.

Of course, when your injury or illness is serious or life-threatening, call 911 or go to the nearest emergency room.

Where to Go When It Isn’t an Emergency

Where to go when it's not an emergency

If you need advice on how to choose, the 24/7 Nurseline, available in English and Spanish, can help you identify some options. Nurses are available 24 hours a day, seven days a week, to answer your health questions. The 24/7 Nurseline may not be available with all plans. Check your benefits booklet for details.

Where to Go When You Need Immediate Attention

Where to Go When You Need Immediate Attention

Provider Finder® is Your Online Resource

Quickly find your nearest network doctor, hospital or clinic with this easy-to-use online tool. Review provider credentials, search by specialty and read reviews. Use the Cost Estimator to find costs for general health visits as well as specific procedures and more.

To access Provider Finder, log in to Blue Access for MembersSM (BAMSM) and select the Doctors and Hospitals tab.

1Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details.
2Virtual Visits, Powered by MDLIVE, may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations and exclusions.
Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.
Virtual visits, powered by MDLIVE, may not be available on all plans. Virtual visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product or a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE, an independent company, operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers.
MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without written permission.
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