I've been a BCBSOK member for years. Why am I having to create a new login to find out my account information?

I've been a BCBSOK member for years. Why am I having to create a new login to find out my account information?

First the website was in Oklahoma, then it was in Illinois, now I'm at another new address, and it's acting like I've never been here before.

Plus, one of my providers has submitted claims that have been on hold for months, with no reason given??