Our Customer Service, Appeals Process Can Help

BCBSOK Connect Team

August 1, 2023

Our Customer Service, Appeals Process Can Help

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We want you to be happy with your health plan. If you don’t understand a benefit decision made by Blue Cross and Blue Shield of Oklahoma or BlueLincs HMO^SM, first call customer service.

In most cases, a customer service representative will be able to help you with your problem. But if they can’t resolve your issue, you may request an administrative review of the problem through our appeals process.

You have the right to a full and fair review of:

Denied claims
Denied requests for preauthorization or precertification
Any other determination made by us according to the benefits and procedures explained in your benefit booklet

Call the customer service number on your member ID card for more information.

BlueLincs HMO^SM is an Independent Licensee of the Blue Cross and Blue Shield Association, a Subsidiary of Health Care Service Corporation, a Mutual Legal Reserve Company.

Originally published 9/4/2020; Revised 2021, 2022, 2023

Charmaine Scott over 1 year ago

I have BCBS through the Creek Nation indian health services, i need top know if i have eye coverage but i cannot locate my BCBS card for my number
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Blue Cross and Blue Shield of Oklahoma, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

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