Member Services Offers Concierge Customer Service

BCBSOK Connect Team

April 25, 2023

Member Services Offers Concierge Customer Service

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It’s important to know that there is someone you can call for help with your health and your family’s health.

Our customer advocates are specially trained and available to help you with questions or concerns about your health care plan.

Thanks to concierge customer service, our customer advocates are able to:

Provide information about your benefits.
Help you select or change your primary care physician, if applicable.
Sign you up for condition management programs.
Order replacement member ID cards.
Update your address or other personal information.
Share information about the services available to you.
Help you file a formal grievance.

Any time you have questions or concerns about your health plan, concierge customer service is the place to start. Our goal is to provide our members with quality customer service to ensure satisfaction with your health plan.

If you have questions for our customer advocates, please call the number on your member ID card or find more information here.

Originally published 7/1/2020; Reviewed 2021, 2022, 2023

Blue Cross and Blue Shield of Oklahoma, a Division of Health Care Service Corporation,
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