Customer Survey Results: How Did We Do?

Customer Survey Results: How Did We Do?

Blue Cross and Blue Shield of Oklahoma conducts an ongoing phone survey to find out what our members think about their health plan.

Every month, members are asked about their interaction with their health plan and their doctors and hospitals.

We use survey results to improve quality in areas that are important to our members. The survey program also gives us an internal competitive standard that we use to judge our progress over time.

The following chart shows how members rated their health plan, doctor and hospital experiences in 2022. The numbers in the chart represent the percentage of surveyed members who gave the category a positive rating.

*Sample <20
Results are scored as the percent of positive responses (i.e., excellent, very good, or good, as opposed to fair or poor) and weighted to be representative by product.
Source: 2022 Commercial Member Satisfaction Survey; Press Ganey; BCBSOK Market Research
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Originally published 11/18/2019; Revised 2020, 2021, 2023