Customer Survey Results: How Did We Do?

Customer Survey Results: How Did We Do?

Blue Cross and Blue Shield of Oklahoma conducts an ongoing phone survey to find out what our members think about their health plan.

Every month, members are asked about their interaction with their health plan and their doctors and hospitals.

We use survey results to improve quality in areas that are important to our members. The survey program also gives us an internal competitive standard that we use to judge our progress over time.

The following chart shows how members rated their health plan, doctor and hospital experiences in 2021. The numbers in the chart represent the percentage of surveyed members who gave the category a positive rating.

*Sample < 20
2021 Commercial Member Satisfaction Survey; HCSC and SPH Analytics
Respondents: HMO – 37; PPO – 312; Total – 403 

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Log in to Blue Access for MembersSM, our secure member website, for a personalized search experience based on your health plan and network. Learn more about your benefits and gain access to member services. Get coverage details, access resources and tools, and more. You can also find doctors in your network, get an ID card, and sign up for text or email notifications, tips and reminders.

Originally published 11/18/2019; Revised 2020, 2021, 2022