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This article is intended for PPO members.
There are certain immediate health problems that should be handled in the emergency room. But less serious injuries or illnesses can be taken care of at an urgent care facility.
Use the list below as a reference for deciding which facility to visit. If you’re unsure, call our 24/7 Nurseline at 800-581-0407. Use your best judgment, and always call 911 in case of an emergency or life-threatening situation.
Seek emergency room care for symptoms such as:
Go to an urgent care facility when you have an unexpected injury or illness that is not an emergency but is severe enough to require aid and treatment within 24 hours.
If you think you need to visit an urgent care facility, consider checking with your PCP first. Your PCP may recommend a method of home care, ask you to come to the office or suggest that you go to an emergency room.
Urgent care facility treatment may be appropriate for symptoms such as:
If you have more questions, please call the customer service number on your member ID card.
Originally published 7/1/2020; Reviewed 2021, 2022, 2023
Blue Cross and Blue Shield of Oklahoma, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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