• Fraud, Waste and Abuse in the Health Care Industry

    Fraud, Waste and Abuse in the Health Care Industry

    December 17, 2020
    Health care fraud accounts for 3-10% of the trillions spent on health care in the U.S. In fact, fraud, waste and abuse costs the health care industry and consumers $350 billion a year, and that number is rising. Find out how fraud, waste and abuse...
    • 789 Views
  • Spanish Resources

    Spanish Resources

    December 11, 2020
    Marissa’s dad, who is a native Spanish speaker, needs help managing the BCBS public website. As a Customer Advocate, Marissa shows her father how to switch the site to Spanish as well as advise him on how to find Spanish language information. ...
    • 1197 Views
  • Use Member Rewards to Get Money Back

    Use Member Rewards to Get Money Back

    December 11, 2020
    Need to find a specialist? Use Member Rewards and get rewarded up to $500! Learn more about how you could earn cash with Member Rewards. Find more Health Care One-to-One videos. Originally published 12/11/2020; Revised 10/23/2023
    • 791 Views
  • Go Digital with the BCBSOK Mobile App

    Go Digital with the BCBSOK Mobile App

    December 11, 2020
    Wish you didn’t get so much paper in the mail? Go digital and download the BCBSOK Mobile App now. The BCBSOK App is available for iPhone and Android users. To get the BCBSOK App, text * BCBSOKAPP to 33633 or search for BCBSOK in the iTunes App Store...
    • 999 Views
  • Manage My Condition

    Manage My Condition

    December 11, 2020
    While out on a run, a BCBSOK Customer Advocate Marissa bumps into her good friend and they start discussing her mother’s health. The Customer Advocate shares a bit of insight with her friend, letting her know that there are options for her mother...
    • 899 Views
  • How Do I Update my Communication Preferences?

    How Do I Update my Communication Preferences?

    December 11, 2020
    Victor gets communications from Blue Cross and Blue Shield of Oklahoma that he may miss or not see because of where they're being sent. He doesn't check his email very often and needs to update his communication preferences. Find out what our customer...
    • 764 Views
  • What is Connect?

    What is Connect?

    December 11, 2020
    During girls’ night out, Marissa and her friends discuss their desire to be healthier. As a Customer Advocate, Marissa shows them the Connect blog, a platform that offers articles on health and wellness, fitness and more. Register or log in to comment...
    • 864 Views
  • How Can I Save Money on Prescriptions?

    How Can I Save Money on Prescriptions?

    December 11, 2020
    Although medications can be expensive, there are ways to save some money on them. Be sure to stay up to date with Vanessa, while Robert explains the ins and outs on saving money on prescriptions. Find more Health Care One-to-One videos. Originally...
    • 750 Views
  • How Do Prescription Drug Lists Work?

    How Do Prescription Drug Lists Work?

    December 11, 2020
    Want to know if your medicine is covered under your plan? Our customer advocate Robert tells Vanessa where to find the list, how certain medications are chosen and how costs are determined. Find more Health Care One-to-One videos. Originally...
    • 1339 Views
  • Where Can I Go If I Have Questions About My Health Coverage?

    Where Can I Go If I Have Questions About My Health Coverage?

    December 11, 2020
    Health insurance can be a bit confusing but we're here to help. From mobile applications to blogs, Vanessa gets the low-down in this video. Find more Health Care One-to-One videos. Originally published 12/11/2020; Video revised 6/2023
    • 735 Views
  • Coverage While Traveling

    Coverage While Traveling

    December 11, 2020
    We follow Marissa and her boyfriend as they travel out of state. While building up his courage to ask her a very important question, he gets nervous, fumbles and asks about his health care coverage abroad instead! As a Customer Advocate, Marissa...
    • 1084 Views
  • Do I Need a Referral to See a Specialist?

    Do I Need a Referral to See a Specialist?

    December 11, 2020
    Looking to see a specialist aside from your primary care physician like Vanessa? Not to worry! Robert answers Vanessa’s question about which plan needs a referral to see a specialist. Learn more about the referral process. Find more Health Care...
    • 1220 Views
  • What Does “in-network” Mean?

    What Does “in-network” Mean?

    December 11, 2020
    Sometimes the words used in health care can be confusing. Making sure you know what "in-network" means may also mean you might save money. Listen in on this discussion between our health advocate and Victor, a BCBxx member. Find more Health Care...
    • 1228 Views
  • What Questions Should I Ask My Doctor?

    What Questions Should I Ask My Doctor?

    December 11, 2020
    Getting to know your new doctor can be a bit overwhelming or scary. But having an open and honest relationship with them means better care for you. Check out the advice that our customer advocate gives to Victor who just switched to a new health...
    • 659 Views
  • What Is a Flexible Spending Account?

    What Is a Flexible Spending Account?

    December 11, 2020
    Did you know that you could put money aside just to be used for medical expenses? Using a Flexible Spending Account is pre-taxed and gets set aside right from your paycheck. Learn more about Flexible Spending Accounts . Find more Health Care One...
    • 750 Views