Marissa’s dad, who is a native Spanish speaker, needs help managing the BCBS public website. As a Customer Advocate, Marissa shows her father how to switch the site to Spanish as well as advise him on how to find Spanish language information.
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https://players.brightcove.net/1084781253001/42a38afc-08e4-4fc4-85ff-d018ef03e6be_default/index.html?videoId=6029963103001
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